FINANCIAL RISK ANALYST

The ideal candidate will assist in the completion of daily tasks such as (but not limited to):

·      Analyze and investigate reports to identify suspected fraud activities and take appropriate action based on standard procedures

·      Proactively leverage tools and resources available to acquire client information and verify the legitimacy of data

·      Perform KYC (Know your Client) verification at the high level

·      Adhere to departmental policies and processes

·      To provide sound decision making

·      Escalating any operational inefficiencies before reaching critical levels to leadership to address in a timely manner

·      Maintaining oversight of ongoing cases and reports

·      Keep abreast of all product-related news and updates, working alongside the Team Lead, Supervisor and Manager to recommend changes or new information.

·      Manage a professional approach when communicating via phone, email and/or chat, with the ability to carry out and manage customer-contact based on internal policies and procedures

·      Acting in the company’s best interest, understanding fraud prevention, and key risk indicators are key components to client tolerance

·      Analyze and assess transactional and account risk

·      Review and identify key risk indicators

·      Help establish best practice solutions for our “Tolerance First” approach on eligible accounts and, when appropriate, utilizing other necessary methods to resolve outstanding issues

·      Excellent communication, negotiating, and problem-solving skills

·      Assess risk on eligible negative balance accounts for potential balance tolerance

·      High level of understanding financial debt

·      Negotiate and set up payment arrangements where eligible, maximizing profits and reducing risk

·      Handle a variety of ad-hoc reports using up to date knowledge and mitigation techniques to influence the best possibly outcome in every situation

·      Verify the legitimacy of data with the use of internal applications and tools to identify the best possible solution in order to re-engage clients and build loyalty

·      Identify, handle refer, and escalate different types of risk patterns as per outlined processes, to be effectively investigated and resolved by the appropriate teams

·      Assist in the training of internal staff in various aspects of the role  

·      Act as a liaison between financial vendors, while maintaining a close relationship with different teams, through clear communication channels

·      Organize, track, and update department specific documentation

·      Perform miscellaneous tasks as they’re assigned

‍

·       Excellent management of customer service skills

·       An understanding of risk analysis, third party verification, and financial fraud, whether it be online or offline, is an asset

·       Knowledge of risk-management principles, policies, and procedures is an asset

·       Must be self-motivated, innovative, with strong interpersonal skills, and possess the ability to work effectively with limited supervision

·       Crypto knowledge/experience would be an asset

·       Ability to work autonomously or in a team environment

·       Strong proven verbal and written skills

·       Strong analytical skills that allow for fast action-taking, in order to mitigate losses on suspected fraudulent activity

·       Exceptional attention to detail to ensure high level of accuracy on all activities

·       Ability to work extended and flexible hours; department operates 24/7

·       Adapt successfully to a rapidly-changing business environment

·       Technologically self-sufficient on MS Office applications, specifically Excel, with the ability to learn new software, as required